Frequently Asked Questions

What are your turnaround times?

Please see each individual product page for current turnaround times. We aim to send a draft/proof image of your design in approx 7 working days.

Will you send me a proof of my design before printing?

We send digital image proofs of all of our designs to ensure you are happy with everything before it is printed. You may make wording corrections or changes at this point so that you will know your design is perfect for you.

What is the process after ordering?

After we receive your order and personalised details we will begin to custom make your design.
As soon as your design is ready to see we will send a digital image proof for you to check you are happy with it.
Once you have given us the go ahead we will finalise the design and have it printed.
After allowing a few days for printing we will package your order and have it sent speedily to you.

I need my order in a hurry, can you help?

The majority of the time we are able to help customers with urgent orders. Please check with us before ordering to see how soon we would be able to work on the order for you.

Please note that even if we can create your design quickly there may be an unforeseen delay in the postal system and so can’t guarantee that orders will arrive by a particular date.

How quickly will I receive my order?

Before placing your order please take note of the turnaround times on the product page and estimated delivery times shown in the delivery information section.

Where do you ship to?

We can ship to anywhere in the world. Shipping costs can be found by adding the item to your cart.

What sizes can you print at?

For maps and table plans:
~10 x 8 inches
~17 x 11 inches
~24 x 18 inches
~36 x 24 inches
~297 x 210 mm (A4)
~420 x 297 mm (A3)
~594 x 420 mm (A2)
~841 x 594 mm (A1)

For notebooks and guestbooks:
~210 x 297 mm (A4)
~148 x 210 mm (A5)

For invites, table cards and place cards, please see individual listings.

If you would like a different size just let us know and we will do our best to help.

What materials do you print on?

**Please note: we do not print any items onto wood**

~Paper
Our maps are printed onto heavy weight photo grade paper using large format digital printing with Epson UltraChrome K3 inks. They have up to 75 years of colourfastness if kept out of direct sunlight.

~Card
Invites, table cards and place cards are printed onto 400gsm smooth matt card.

~Foam board
Suitable for using push pins, with depths 3mm, 5mm and 10mm. Matt finish. Made from a fine PVC and securely hold push pins.

~Card board
Suitable for adding stickers to and are either 1.2mm or 2mm thick. Matt finish.

~Canvas prints
Our canvas prints are a high quality cotton effect polyester and wrapped onto a 28mm deep frame.

Can I choose a digital file instead of a print?

On most of our product pages you will have the option to select a digital file instead of a print.
 

Which pins and hanging fixtures do I use with the foam board map?

Which pins should I use?

The best size of push pin to use would be any longer than 5mm, which is the minimum depth of our foam boards. Standard drawing pins work well, as do push pins with a plastic ball head that is most commonly used on push pin maps.

How should I hang the foam board on my wall?

The best way to hang the foam board will ultimately depend on the construction of the wall it will be placed on. There are a number of options, such as;

● Placing the foam board in a thin frame without any glass/front that can then be attached to the wall.
● Using mirror brackets to hold the foam board onto the wall.
● Using a heavy duty clip that is attached to the wall, or then hung with heavy duty cord.

I would like my guests to sign the Wedding Guest Book Map, which type of pen is best?

We recommend that only ballpoint pens or fast drying pens are used to write on the Wedding Guest Book Maps. This is to avoid smudging the ink. A Bic or a Sharpie work well.

It may be possible to use other pen types however we would advise testing them first to avoid smudging the ink on your wedding day.

Print colour and computer screens

Please note that because our prints are digitally printed it is important to be aware that computer screens can differ slightly from the final printed colour.

Reproduction or re-sale

Any designs seen on this website are not available for reproduction or for re-sale under any circumstances. If you wish to use any of the designs seen here, please contact us to discuss further.

Copyright

All designs are copyright of Jane Astley and remain my Intellectual Property. All rights reserved. The sale of any design seen here does not include transfer of copyrights of any kind. Legal action will be taken against those who use our work without license.

Jurisdiction and Applicable Law

The Terms and Conditions of a transaction are governed by the law of England and Wales, and is subject to the exclusive jurisdiction of the courts of England and Wales.