Payment, Production and Delivery Policies
Find out about the payment processors used, and the production and delivery of our products, if you have any questions just get in touch and we’ll be happy to help.
Design turnaround times
To view the current turnaround times available, please visit the product page you are interested in. We state the standard dispatch times, or rush options if available.
- After receiving your order we will work on your design usually a week before the dispatch date, if you have chosen standard dispatch times, or sooner if you have chosen a rush dispatch.
- When we have created your design, we will email a draft/proof image for you to check over and approve the design for printing. Please note that included in the purchase price are two rounds minor changes to the design or to text. Additional changes will be charged at £10 per round of changes. Please note that this does not apply to greetings card orders. Cards are created and dispatched without proof approval.
- After the design has been printed, your order will packaged securely and then dispatched to you. We will email a dispatch note with a delivery number when the order is complete.
Delivery times and the carriers we use
For orders within the UK we use Royal Mail First Class Signed For where a signature is required upon delivery. A delivery number will be available after dispatch. There is an option to upgrade to DPD courier delivery.
For international orders we use DHL. A tracking number is available once the order has left the UK.
Standard shipping – Estimated shipping times
United Kingdom: Usually 1-2 days, but please allow 2-6 business days
North America: Usually 1 week, but please allow 2-4 weeks
Europe: Usually 1 week, but please allow 2-4 weeks
Australia, New Zealand and Oceania: Usually 1-2 weeks, but please allow 2-4 weeks
Asia Pacific: Usually 1-2 weeks, but please allow 2-4 weeks
Latin America and the Caribbean: Usually 1-2 weeks, but please allow 2-4 weeks
North Africa and the Middle East: Usually 1-2 weeks, but please allow 2-4 weeks
Upgraded courier shipping – Estimated shipping times
United Kingdom: Approx 1-3 business days
North America: Approx 2-4 business days
Europe: Approx 2-4 business days
Australia, New Zealand and Oceania: Approx 4-6 business days
Asia Pacific: Approx 4-6 business days
Latin America and the Caribbean: Approx 4-6 business days
North Africa and the Middle East: Approx 4-6 business days
Important information about customs and import taxes
Please note that it is your responsibility to check in advance if any customs and import taxes that may apply on receipt of your order. We are unable to be held responsible for delays due to customs.