Payment, Production and Delivery Policies
Find out about the payment processors used, and the production and delivery of our products, if you have any questions just get in touch and we’ll be happy to help.
Design turnaround times
To view the current turnaround times available, please visit the product page you are interested in. We state the standard dispatch times, or rush options if available.
- After receiving your order we will work on your design usually a week before the dispatch date, if you have chosen standard dispatch times, or sooner if you have chosen a rush dispatch.
- When we have created your design, we will email a draft/proof image for you to check over and approve the design for printing. Please note that included in the purchase price are two rounds minor changes to the design or to text. Additional changes will be charged at £10 per round of changes. Please note that this does not apply to greetings card orders. Cards are created and dispatched without proof approval.
- After the design has been printed, your order will packaged securely and then dispatched to you. We will email a dispatch note with a delivery number when the order is complete.
Delivery 3 – 5 days after the order is posted
Delivery 2 – 3 days after the order is posted
Delivery 1 – 2 days after the order is posted
Delivery 3 – 8 days after the order is posted
Important information about customs and import taxes
Please note that it is your responsibility to check in advance if any customs and import taxes that may apply on receipt of your order. We are unable to be held responsible for delays due to customs.