Privacy Policy

The protection of any personal information that you provide us with is very important to us, and how we protect, use and store your information is outlined below.

For the purposes of the General Data Protection Regulations we are No Ordinary Emporium (Worped Limited) and are based in the United Kingdom. Registered company number 09625361.


The information we collect, why we need it, and how we use it

Using contact forms on our website

When you contact us via the contact form on our website we request the following information about you; your name and your email address. We need this information to be able to contact you about any enquiries you have sent us. We lawfully process this data by obtaining your consent when you submit the contact form to us.

Registering on our website

When you register on our website the information you enter is stored on our system securely.  You may log back into your user account at any time to change or delete the information, however your username may not be changed. We are also able to see and edit your user information. We lawfully process this data by obtaining your consent when you create the account.

Placing an order on our website

When placing an order with us, we ask for your full name, email address, postal address and contact telephone number.  We need this information to be able to to communicate with you about your order, and to send you your order when it is complete. We lawfully process this information as a necessity to fulfill the contract of purchase.

Subscribing to our newsletter

If you choose to sign up to our newsletter, we will only use your email address to send you newsletters occasionally. We lawfully process this data by obtaining your consent when you submit the newsletter sign up form to us.

Use of cookies

When using our website a small computer file called a cookie is setup on your computer or device. The cookies files are harmless and pose no threat to your computer or device. A cookie file stores data about your visit to a website to recognise your computer or device for future visits.

If you have registered for an account on our website to place an order a cookie will be setup on your computer or device to save your login information. It is possible for you to remove the cookies on your computer. To do this go to the settings of your browser.

As we require your consent to setup the cookies, we lawfully process this data by obtaining your consent when you click accept and continue on the cookie notice.

We use cookies for the following purposes:

  • authentication – to identify your computer or device when you visit and navigate our website (cookies used for this purpose are: WordPress, JetPack, WordFence, WooCommerce.
  • status – to determine whether you are into our website, cookies used for this purpose are: WordPress, JetPack, WordFence
  • personalisation – to show you your recently viewed items and keep items in your shopping basket, cookies used for this purpose are: WordPress, JetPack, WordFence, WooCommerce.
  • security – as part of the security measures to protect the website and user accounts, cookies used for this purpose are: WordPress, JetPack, WordFence.
  • marketing/advertising – we use cookies to help us to manage marketing and occasionally display advertisements/affiliate links that will be relevant to you, cookies used for this purpose are double.click.net
  • analysis – we use cookies to help us to analyse the use and performance of our website and services, cookies used for this purpose are Google Analytics.

Cookies used by the services we use:

The tools and services we use to run our website also use cookies on our website. Below are links to the privacy policies of the services we use.

WordPress https://en-gb.wordpress.org/about/privacy/
MailChimp https://mailchimp.com/legal/privacy/
Stripe https://stripe.com/at/privacy
WooCommerce https://woocommerce.com/privacy-policy/
Jetpack https://jetpack.com/support/privacy/
Google Analytics https://policies.google.com/privacy?hl=en
Amazon Pay https://pay.amazon.com/uk/help/201751600
Wordfence https://www.wordfence.com/terms-of-use-and-privacy-policy/

Website Analytics

When using our website we use tools to enable us to see how visitors use our website. We use a tool called Google Analytics. With the aid of cookie files being setup on your computer or device, this helps us to provide a better experience when you use our website. For example, from the information in Google Analytics we are able to see how many visitors our website has had and which pages were viewed. We can see which pages work better than others. This information allows us to improve and enhance parts of our website to provide a better experience when you use our website.

Google Analytics Privacy Policy can be found on the following link https://policies.google.com/privacy

IP Addresses

When you send a message through our website, your IP address is captured. We will occasionally use the IP address to verify your country location which can help us to better answer your enquiry.

We will at times block IP addresses if they appear to be sending malicious or spam containing messages or attempting to enter into the website maliciously.

 

Your information; sharing and disclosure

When you provide us with information to be able to fulfill your order, we use it for those purposes only and will never share or disclose the information to any other parties other than those required to fulfill your order.

The information that we request when you place an order, i.e. your name, email address, postal address and contact telephone number; is shared only with third parties to be able to ship your order.

The third party companies we use for shipping are Royal Mail, UK Mail (Part of DHL) and DPD. You can find more about their privacy policies on the links below.

Royal Mail https://www.royalmail.com/privacy-policy/

UK Mail  https://www.ukmail.com/privacy-and-cookies

DHL http://www.dhl.com/en/legal.html#privacy

DPD http://www.dpdlocal.co.uk/privacy_policy.jsp

When you place an order with us we do not capture any payment details other than the method used to make the payment. We do not have any access to the payment card or account that you used to complete the order. The payment information that you provide is processed via the payment option that you choose. Payment processing is secured by your choice of the following: PayPal, Stripe or Amazon Pay. As we do not control or process your payment data, you can find more about your chosen payment processor privacy policy on one of the links below.

PayPal https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

Stripe https://stripe.com/at/privacy

Amazon Pay https://pay.amazon.com/uk/help/201751600

 

How long we retain the information

Your information will be retained for as long as necessary to provide you with our services. Your information will be kept for 6 years and after this time will be destroyed.

The details that you give us are stored securely on our system and only in digital format. We do not hold any paper copies of your information.

 

How we protect the information

Our website uses a number of security measures and encryption to protect you when you visit our website, register on our website, place an order with us, contact us via the contact form or sign up to our newsletter. You can verify the site security (SSL) by clicking on the green padlock icon seen the the left of the website address.

The information that you provide us with is only held in digital format and only accessed by the Data Controller at No Ordinary Emporium (Worped Limited).

 

Your rights over the information we hold

You have the right to request a copy or delete the personal information that we hold.

If you have registered on our website you can view the information by logging into your user account.

If you would like us to change, restrict or delete this information after we have fulfilled your order, or if you have cancelled your order you may do so by contacting us.

 

How to contact us

For the purposes of the General Data Protection Regulations the information held is accessed by the Data Controller at No Ordinary Emporium (Worped Limited). If you have any questions please contact us.